Senior Operation Manager (Cloud Operation)

Our team is looking for a Senior Operation Manager experienced in Cloud Operation to join us and support our growing customer base and their business needs!



Who are we? We as Managed Services @Open Telekom Cloud provide a service to manage the customer's infrastructure and the software components (OS, application, middleware and database). We provide End-to-End support for our customers. This includes infrastructure level such as Backup, Storage and Security.



We Lift & Shift workloads to the Open Telekom Cloud and providing application operation 24/7 in the cloud and enable the platform service by providing integration features to the existing customer landscape and other T-Systems portfolio elements.



Tasks:


Oversee the overall quality of the operation and customer experience.
Work closely with Architecture / engineering / operation team
Plan, control and be responsible for the provision of the scope of service within the specified time/quality/costs
Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
Develop and maintain trusting relationships with key stakeholders and customer contacts, and identify opportunity to improve the fulfillment of the needs of our customer
Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
Drive creation of quality initiatives, process change initiatives and other Lean/ITIL/SCRUM initiatives to enable their functional area and to meet and exceed business plans
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
Additionally you will be involved in our Core Team where you will contribute to the development of new tools, standard services, processes and technology that make our teams more efficient and effective
Your role will be assisted by our Professional Lead and E2E Process Manager
You will support a medium sized team around 15+ people



Day-to-day activities:


Plans and supervise the colleagues in the operation
Drive the fulfilment of the demands of the customers
Provide overall contact regarding our operation to internal and external stakeholders
Regularly communicate performance trends and improvements to the organization
Establish, process and measure said KPIs, operational reports, etc
Provide operational documentation

Elvárások / Requirements

Requirements:


At least 6 year of Operation Management experience. Strong process or engineering background with an ability to understand work flow and throughput in the operation.
Knowledge and proved experience with Cloud operation and technologies

Application operation with High Availability
Clusterization
Hybrid Cloud operation
Cloud native operation
CMDB




ITIL Foundation certificate, and/or equivalent work experience.
Excellent communication skills
Experience in optimizing operational processes


Advanced English language knowledge is a must



Advantages:


Experience in Agile, SCRUM and DevOps methodologies
Higher level ITIL certificate or work experience
Tooling experience: SM9, CMDB, Confluence, Jira
German knowledge