Native Chinese Senior Service Delivery Manager

Termékkód: 2970075143

Ez a hirdetés lejárt!

Munkavégzés helye:
2020.10.22. 10:15:57
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Munkavégzés helye (település): Budapest
Keres/Kínál: Kínál
As a Senior Service Delivery Manager for Open Telekom Cloud you are responsible to further strengthen the cooperation and relationship with our customer located in Dublin, Düsseldorf and Bonn.

You will be based in Hungary, but since your primary customer is located in Dublin/Ireland, you should visit him regularly and also for longer periods.

You may have to stay in Dublin for several weeks/months on site at the customer office. Attendance can be reduced once the close and trustful cooperation is in place.

The following tasks are your responsibility:
Act as the primary Service Delivery Management representative on site at the customers office (Chinese native speaker)
Further strengthen the relationship with the local customer organization
Active cooperation with customer, Open Telekom Cloud team (Customer Success Management, Service Delivery Management & Sales), service partners, internal TSI organizations
Support in the identification of market / technology and customer trends
Optimization of the capacity forecast process
Customer & Contract Management of this specific customer
Service Ensurance = > SLA Fulfillment and reporting
Escalation, quality, cost and risk management
Financial Performance & Billing
End to end responsibility for customer solutions
Report customer demands in close cooperation with the product managers

Elvárások / Requirements

Native Chinese (or at least proficiency level)
English Proficiency level
German is advantage
Minimum 5 years experience in service delivery management
Strong customer focus
Willingness to travel